General Selling Conditions

This document establishes the General Terms and Conditions, which govern the use of the ICEL website.
For good use, we suggest that you read the conditions carefully before using this website. By proceeding with the use of this website, the User is consenting to these conditions.

The ICEL website is intended for selling of kitchen utensils for the domestic and professional segment, by the company ICEL - Indústria de Cutelarias da Estremadura SA, headquartered at Avenida Padre Inácio Antunes, Nº 45, 2475-102 Benedita - PORTUGAL, with the VAT number 500136076, and under this number registered at the Commercial Registry Office of Alcobaça, hereinafter referred to as ICEL, SA

All content on this website is the exclusive property of ICEL, S.A.: texts, images, or any other type of information that does not come from third parties. In this way, they are protected by the Copyright Code. ICEL, S.A. reserves the right, at any time, to make changes to these contents, having no obligation to make any prior communication to users.

Taking into account the use of this website, the User agrees to: provide correct, current and complete information when registering; maintain the security of your password and identification; keep your information up to date; accept all risks of unauthorized access to information and Registration Data.
The User has sole responsibility for the protection, backup and appropriate equipment used in connection with this website.
The User of this website is only authorized to make use of the contents present here for strictly personal purposes. The publication, reproduction, or distribution of these contents to third parties is strictly prohibited, without prior authorization from ICEL, S.A ..
ICEL, S.A., reserves the right to take legal action against the authors of any unauthorized use of the content of this website.
When using this website, the User expressly accepts the Conditions of Use described above.


The Sale Price, in Euros (EUR), corresponds to the price in effect during the purchase process, this includes VAT at the current rate.
When applicable, the purchase price of the product is increased by the price of transport and / or delivery.

Shipping to Mainland Portugal: DPD;
Shipments to Madeira and the Azores: CTT;
Others: GLS; UPS.

The ICEL online store undertakes to deliver the orders, properly packaged, after payment confirmation.
The order is delivered to the address indicated by you. The store only dispatches on weekdays until 3pm. Saturdays, Sundays and holidays are not counted for the estimated delivery of orders. Any delays in transport are the responsibility of the transport companies and do not confer the right to compensation.
Your order will be shipped when all items ordered are available for dispatch. Delivery times may change during festive seasons such as Christmas or during holiday periods.
Shipping costs are free to be shipped to mainland Portugal, for orders of € 10.00 or above (final amount to be paid).
Orders can only be considered lost after confirmation by the shipping company.

Delivery of orders can be made:

The order is sent to the address indicated by you. As soon as the goods are shipped from our facilities, an informational email and a Predict SMS are sent by the carrier.
We kindly ask you to correctly indicate the delivery address (name, street, number, postal code, city and country), where someone must be present to receive it.
For security reasons, you must indicate the name of the person who will receive the goods.
It is mandatory to provide a mobile phone number for contact, to be used by the carrier to send an SMS Predict.
Orders will not be sent to PO or postal code boxes.

Pickup points offer convenience and ease, 7 (seven) days a week, at the most practical time.
When purchasing, you can choose the most convenient Pickup store to pick up your order.
As soon as the order arrives at the destination point, you will receive an SMS Predict of alert, by the carrier, having then 10 (ten) working days to collect your order. A 2nd SMS is sent 2 (two) days before the deadline expires and the order is returned to ICEL, S.A.
The order is sent to the address indicated by you. As soon as the goods are shipped from our facilities, an informational email is sent. Orders will not be sent to PO or postal code boxes.

The order is sent to the address indicated by you. As soon as the goods are shipped from our facilities, an informational email is sent. Orders will not be sent to PO or postal code boxes.
Delivery prices will be calculated automatically when finalizing the order.
ICEL, S.A. is governed by the legislation and selling authorizations in force in Portugal, and is not responsible for shipments of products that are not authorized to be sold at the place of delivery. Any seizure of the respective orders is the responsibility of the customers. In case of return of the products, only the amount corresponding to those products will be refunded.
Orders shipped outside the European Union are subject to an order of € 50.00.
Customs duties and other costs charged by the destination country are the responsibility of the User.

The delivery time is 5 (five) working days, after payment confirmation. If there is a stockout, we will inform you immediately.
Delivery times may change during festive seasons, such as Christmas or during holiday periods.

After payment of the order has been made, the average shipping time is as defined below:



ICEL, S.A. offers the User several options to proceed with the payment of his order:

You should validate your shopping cart, and select the option “Bank Transfer” as the payment method. You will have access to our bank information. If you choose this method of payment, you must send an email to, with the transfer receipt and respective order number, in order to speed up the process of sending the items. Payment is valid after confirmation by the bank. After the payment is validated, you will receive a confirmation email. After this confirmation, the order is dispatched.

Paypal, recognized worldwide for the security of transactions, is the simple, fast and secure way to pay for your purchases online. Includes VISA, Mastercard and American Express credit cards. With PayPal, your financial data, such as credit card and bank account numbers, are not shared with ICEL, S.A. nor with third parties.
To pay with a credit card, without having a Paypal account, you must select the option "Pay with bank account or credit card". Payment is valid after confirmation by the bank. After the payment is validated, you will receive a confirmation email. After this confirmation, the order is dispatched.

If, for any reason, you are not satisfied with an order, the purchase and sale contract can be terminated within 14 (fourteen) days after receipt of the order.
The communication of free termination of the contract must be made by the User to ICEL, S.A., by email, to the address
After communicating the desire for exchange or return, ICEL, S.A. will then send an email to the User with the instructions for making the return.
ICEL, S.A. will only accept returns or exchanges of orders in their original condition and packaging, accompanied by the respective invoice.
Upon receiving the returned goods, and the evaluation by our customer support team, an email will be sent to confirm the return.
In case of termination of this contract, all payments made will be refunded to the User. The refund will be made through the same payment method in the initial purchase, within a maximum period of 30 (thirty) days after receiving the returned goods.
The User must fully bear the costs of returning the goods in the event of exercising the right to freely terminate the contract.


The legal guarantee is applicable to the products identified below. All other products are covered by the ICEL unlimited warranty.

- Tojiro knives;
- Anti-cut gloves; anti-heat gloves and steel gloves;
- Aprons for boning;
- Knife sterilizers;
- Bobet knife sharpeners;
- Sharpening stones.

In accordance with the legislation in force (Decree-Law no. 67/2003, of 8 April, with changes introduced by Decree-Law no. 84/2008, of 21 May), all products sold on, not covered by the unlimited warranty, are covered by a guarantee of conformity of the goods corresponding to a period of 2 (two) years from the delivery of the asset.
If the purchased product has a defect or malfunction in manufacture or materials, the User must report the situation to ICEL, SA's Customer Support service, informing his order number and the description of the defect or malfunction, which will inform him of the procedure:

By e-mail:
By mail: ICEL, S.A. | Avenida Padre Inácio Antunes, Nº 45 | 2475-102 Benedita
By phone: +351 262 925 032 from Monday to Friday from 9 am to 12 pm and from 2 pm to 5 pm (these times are subject to change).

Upon receipt of the item at the premises of ICEL, S.A., it will be checked and, in the event of any lack of conformity, the item will be repaired or replaced, if repair is not possible. In this case, ICEL, S. A. will send the repaired item or new item to the User's address at no additional cost.

We offer unlimited warranty, against any manufacturing or material defect, on all products of the ICEL brand. Damage caused by normal wear and tear, misuse or abuse is not covered by this warranty.