1. PricesEuro (EUR)2. Shipping conditionsShipping to Portugal: DPDMadeira and Azores: CTTOthers: VariousOrders shipped outside the European Union are subject to the customs clearance of exportation of € 50.00.Customs duties and other costs charged by the destination country are the responsibility of the customer.3. Delivery addressWe appreciate that you correctly indicate the delivery address, where someone must be present to receive the order.For security reasons, you must indicate the name of the person who will receive the goods.The provision of a telephone number is mandatory, to be used by the carrier in case of need.
4. Delivery timeThe delivery time is 2 working days after payment confirmation. If there is a stockout, we will inform you immediately.5. Payment methodWe accept the following payment methods:-Paypal;-Credit card: Visa, Mastercard, Visa Electron or Maestro;-Bank transfer.6. Delivery times (at home)The delivery time is as follows:Monday to Friday in the following periods:9 am - 1 pm2:00 pm - 7:00 pm7. WarrantyICEL knives have an unlimited warranty against any defect in workmanship or materials. Damage caused by misuse is not covered by this warranty.8. Product exchangeThe product exchange request must be communicated within 14 days, and will only be accepted if the product is returned within a maximum period of 30 days from the date of receipt and provided that it is in proper conditions of use.9. ReturnReturns must be communicated within 14 days, and will only be accepted if the product is returned within a maximum period of 30 days from the date of receipt and provided that it is in proper conditions of use.10. Refund
The refund of the amount paid by the user will take place within 14 days after the day in which ICEL has been informed of the contractual termination and will be made through the same payment method used in the initial transaction. Until the goods are not received, ICEL may retain the refund of the amount spent by the user. The refund will only be made after checking the condition of the goods.
The refund of the amount paid will be made within 30 consecutive days.11. Shipping costPortugal: € 5.00Madeira and Azores: € 11.50 (via CTT)Shipping is free for orders over € 10.00 to be shipped to mainland Portugal.12. VATAll retail prices include VAT at the current rate.