Warranty

LEGAL WARRANTY

The legal guarantee is applicable to the products identified below. All other products are covered by the ICEL unlimited warranty.

- Tojiro knives;
- Anti-cut gloves; anti-heat gloves and steel gloves;
- Boning aprons;
- Knife sterilizers;
- Bobet knife sharpeners;
- Sharpening stones.

In accordance with the legislation in force (Decree-Law no. 67/2003, of 8 April, with changes introduced by Decree-Law no. 84/2008, of 21 May), all products sold on www.icel .pt, not covered by the unlimited warranty, are covered by a guarantee of conformity of the goods corresponding to a period of 2 (two) years from the delivery of the asset.
If the purchased product has a defect or malfunction in manufacture or materials, the User must report the situation to ICEL, SA's Customer Support service, informing his order number and the description of the defect or malfunction, which will inform him of the procedure:


By e-mail: encomendas@icel.pt

By mail: ICEL, S.A. | Avenida Padre Inácio Antunes, Nº 45 | 2475-102 Benedita
By phone: +351 262 925 032 from Monday to Friday from 9 am to 12 pm and from 2 pm to 5 pm (these times are subject to change).


Upon receipt of the item at the premises of ICEL, S.A., it will be checked and, in the event of any lack of conformity, the item will be repaired or replaced, if repair is not possible. In this case, ICEL, S. A. will send the repaired item or new item to the User's address at no additional cost.


ICEL UNLIMITED WARRANTY

We offer unlimited warranty, against any manufacturing or material defect, on all products of the ICEL brand. Damage caused by normal wear and tear, misuse or abuse is not covered by this warranty.

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