Warranty

ICEL is responsible, under the terms of Decree-Law no. 67/2003 of 8 April (updated by Decree-Law no. 84/2008 of 21 May), for any non-conformity that occurs during the delivery of the item and that manifests itself within 3 (three) years, from the delivery date, as long as it is communicated to ICEL within 2 (two) months, from the date the Customer detected it. The lack of conformity that occurs within three years, from the delivery date of the item, is presumed to exist on the date of its delivery, and ICEL must repair it, or replace it, without any additional cost. When the lack of conformity is verified in a period higher than three years, it will be up to the Customer to demonstrate that the lack of conformity already existed on the date of delivery of the item.

If the item presents any non-conformity (defect, manufacturing fault or in the component materials), the Customer should report the situation to ICEL's customer support service, identifying the order number, the description of the defect or malfunction. The complaint of non-conformity of the item may be shared through the email encomendas@icel.pt; by post to the address Av. Padre Inácio Antunes, 2745-102 Benedita, or by telephone +351262925032, from Monday to Friday from 9 A.M. to 12 P.M. and from 2 P.M. to 5 P.M. (times subject to change).

After receiving the item in ICEL's facilities, an analysis and verification will be made to prove the non-conformity of the item. The item will be repaired or replaced, if the repair is not possible. In any case, ICEL will send the repaired or replaced product to the address indicated by the Customer, without any additional cost.

Without prejudice to the above, ICEL grants a warranty on certain selected products:

- Tojiro knives;

- Anti-cut gloves, anti-heat gloves and steel gloves;

- Boning aprons;

- Knife sterilisers;

- Bobet knife sharpeners;

- Sharpening stones.

ICEL grants an unlimited warranty to cover any manufacturing or material defect in all ICEL brand products. However, damage caused by normal wear and tear, misuse or abuse is not covered by this warranty.